Customer support Affiliate – Dept. out of Education (Remote)

An important responsibilities is to try to answer inbound phone calls otherwise chats as well as build outbound calls off Government Student Help (FSA) Loan Servicing

Maximus is now selecting Support service Representatives to support the new Service of Studies. To arrange you for it part, Maximus will bring paid back, comprehensive studies which guarantees our employees maintain for every single person having the greatest degrees of training and you may reliability.

Time-table: Should be able to attend 7 months of training (Remotely – from home), Monday-Saturday, 8am-4:30pm CT. Little time payday loans Clover SC of try allowed throughout training. Up on completion of coaching work plan might be allotted to you.

  • Address incoming calls, e-emails or chats and also make outgoing phone calls out of Government Student Help (FSA) Loan Upkeep
  • Answer concerns and you can notate profile regarding advice offered and you may procedures drawn as a result to those inquiries
  • Generate outbound phone calls to adhere to with customers in order to clarify suggestions otherwise give membership position
  • Process Borrowing Agency Needs utilizing centered process and procedures
  • Service Contact Cardiovascular system standard and department and you may corporate guidelines and functions
  • Use the opinions device giving and receive useful opinions with the name quality and agencies jobs
  • Make use of offered assistance, knowledgebase, and you may basic technology particularly cellphone, e-mail, and you will internet browser to resolve inquiries and carry out work obligations
  • Refer escalated phone calls or questions so you can compatible profile as required
  • Process needs received thru standard interaction and notate accounts of strategies consumed reaction to those people demands

A career and continued a position are contingent upon acquiring and you may keeping an excellent positive clearance. Finally suitability determination ‚s the just discretion of the Service out of Training.

Due to the fact 1975, Maximus keeps work significantly less than the founding objective from Enabling Regulators Serve individuals®, helping citizens around the world so you can properly build relationships the governments after all profile and you will around the various health insurance and individual characteristics apps. Which have as much as 31,100 personnel international, Maximus was a happy mate to government companies throughout the United Claims, Australian continent, Canada, Saudi Arabia, Singapore plus the Uk. Discharge your job which have Maximus owing to one of our vibrant customers provider locations.

Energetic military services members, their partners, and you can seasoned people often embody the brand new center competencies MAXIMUS deems essential and you may bring a beneficial resiliency and you will dependability you to definitely considerably improves all of our workforce. I know your specific event and event, and want to offer you a position roadway which allows you to definitely keep and then make a change in regards to our country. The audience is happy with our involvement with groups intent on offering veterans in addition to their families. Whenever you are transitioning away from military so you can civil lifestyle, possess previous solution, are a resigned veteran otherwise a member of the newest Federal Protect otherwise Reserves, or a spouse regarding a dynamic military solution affiliate, i’ve challenging and fulfilling community solutions in your case. A committed and you can varied personnel was all of our foremost money. MAXIMUS will bring equal employment opportunities to any or all licensed individuals versus respect so you can battle, color, faith, sex, sexual positioning, intercourse name, federal provider, secure veteran condition otherwise handicapped status.

MAXIMUS are an enthusiastic Affirmative action/Equivalent Chance Workplace

As the a respected proper spouse to governments throughout the world, Maximus helps improve delivery away from personal functions in the middle of advanced tech, health, financial, ecological, and you may public demands. Which have a deep comprehension of program provider birth, serious wisdom one to get to functional perfection, and a comprehensive attention to the requirements of individuals becoming served, our very own group improve brand new important missions in our couples. Maximus provides creative providers techniques government, impactful consulting services, and you can technology alternatives giving enhanced outcomes for people and you can higher quantities of efficiency and you can efficiency regarding authorities-sponsored programs.